ERP AI Assistant — Customer Feedback Survey

Important! This is an independent survey about ERP AI assistants in general. It is not affiliated with, endorsed by, or a product or service of SAP®, Oracle®, Microsoft®, Infor®, Epicor®, QAD®, Odoo®, or any other ERP vendor. All trademarks belong to their respective owners and are referenced here only for descriptive purposes.

1. Current Awareness & Usage

Which best describes you?

Customer (I use an ERP system) ERP vendor Third party (partner, consultant, reseller, etc.)

Other:

Which ERP system(s) does your organization use? (choose all that apply)

SAP® Oracle® / NetSuite® Microsoft® Dynamics® Infor® Epicor® QAD® Odoo®

Other:

Are you currently using your ERP vendor's built-in AI assistant, evaluating one, or just learning about this kind of tool?

Actively using it Evaluating / in a trial Aware of it, not yet evaluating Not familiar with it until now

If you're using or trialing it, which functions has it touched so far?

General ERP support / troubleshooting Reporting or data queries Configuration guidance Training / onboarding new users Not using it

Other:

Would you like human support to help you with the AI?

Yes No Maybe, depending on the situation

Would you like to see AI work with other products and services connected to your ERP, like upgrades, mobile apps, and hosting services?

Yes No Maybe / not sure

Other:

Notes / comments (optional)

2. Effort to Adopt

How much internal effort did (or would) rolling this out take?

Minimal — plug and play Moderate — some IT/config work Significant — dedicated project needed Not sure yet

Who would need to be involved in getting it running at your company?

IT/systems team ERP administrators End users (line staff) Outside consultants Not sure

What's the biggest effort-related obstacle you foresee (or experienced)?

Price / budget approval Time / timeline Staff availability Technical complexity Data integration Training IT/security review

Other:

Notes / comments (optional)

3. Cost

How is your ERP vendor pricing this — and does that pricing model make sense for your organization?

Yes, it's clear and reasonable Somewhat clear, but concerned about ongoing costs Unclear / haven't seen firm pricing No opinion yet

What would you expect to pay (or what have you been quoted) for this, roughly?

Under $1,000/month $1,000–$4,000/month $4,000–$10,000/month $10,000+/month Don't know

Would you rather pay a flat subscription, usage-based fee, or something else?

Flat subscription Usage-based fee One-time implementation cost plus support Tiered / feature-based pricing Pay-per-user

Other:

Notes / comments (optional)

4. Concerns

What concerns you most about using an AI assistant tied to your ERP system?

Data privacy / where our data goes Accuracy of AI answers (hallucinations, wrong guidance) Vendor lock-in Being dependent on our ERP vendor's roadmap/support priorities Security/compliance Lack of transparency into how it works

Other:

Has your ERP vendor been transparent about how the AI is trained and what data it accesses?

Yes Somewhat No Haven't asked

5. What You'd Want to Know Before Committing

Before adopting this, what information do you still need that your ERP vendor hasn't provided?

Data handling Accuracy benchmarks Integration details References from other customers Security/compliance certifications Pricing details Implementation timeline

Other:

Notes / comments (optional)

Would customer references or a live sandbox/demo change your confidence level?

Yes, significantly Somewhat No, not a deciding factor

Would a live demo with your own data change your confidence level?

Yes, significantly Somewhat No, not a deciding factor

6. Independent / Third-Party Alternatives

Have you considered or evaluated an independent AI vendor for ERP support instead of your ERP vendor's own offering?

Yes, actively evaluating one Yes, but only briefly No, hadn't considered it No, prefer staying within our ERP vendor's ecosystem

If you were considering an independent vendor, what would matter most? (choose as many as apply)

Lower cost Faster implementation Ability to use our own ERP data more flexibly Not being locked into our ERP vendor's pricing/roadmap Better support/responsiveness Working with a version that is not supported AI installed on-premise, inside your network AI supporting custom code, screens, and custom databases Download data directly from the chat (reports, CSV, etc.) Human voice or voice interaction

Other:

What would make you more comfortable choosing an independent vendor over your ERP vendor's native tool?

7. Wrap-up

Overall, how likely are you to adopt AI (in general, any vendor) for ERP support in the next 12 months?

Very likely Somewhat likely Unlikely Already decided against it

Overall, how likely are you to adopt your ERP vendor's own, built-in AI assistant specifically in the next 12 months?

Very likely Somewhat likely Unlikely Already decided against it

Any other thoughts or feedback?

Contact

Would you like to receive AI consulting? We offer 2 hours of AI consulting.

Yes No Maybe, tell me more first

Would you consider hiring an AI consultant?

Yes No Maybe, depending on cost/scope

Can we contact you about this survey — for marketing, sharing results, or additional surveys?

Yes No

Name

Phone

Company

Comments